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JS Bank Limited
Shaheen Commercial Complex
Dr. Ziauddin Ahmed Road
P.O. Box 4847
Phone : +92 (21) 111 JS BANK
Phone : +92 (21) 111 57 2265
Fax : +92 (21) 263 1803

At JS Bank we remain determined to providing you the best banking experience, but we cant do this alone. To understand your needs and evaluate our own performance, we need your help. If you have had a great experience with JS Bank, or feel that we could have done things better, please tell us. We'd love to hear from you.
Step 1
Customer Name: *
Account Number: *
Phone Number: *
Cell Number: *
Email: example:@msn.com
Mailing Address:
Step 2
Location Of The Incident:
Step 3
Date Of Complaint:
Complaint Type:
Please provide a summary of your complaint below
Step 4
Please provide a summary of your feedback below
Complaint Procedure at JS Bank
Our valued customers can register their complaint at any of our branches or via the following channels
a. Call Center : 0800-01122
b. Website : www.jsbl.com
c. Email: pru.helpdesk@jsbl.com
d. Drop box: located at our branches
e. Mail : Problem Resolution Unit (PRU), JS Bank Limited, 1st Floor, Shaheen Complex, Dr. Ziauddin Ahmed Road, Karachi
1. All complaints will be handled by the Centralized Problem Resolution Unit.
2. Acknowledgement will be made within two business days of receipt of the Complaint at PRU.
3. Our PRU team will investigate the complaint and get back to you within ten business days.  In case if we are not able to resolve your complaint within the stipulated time frame, we will provide you with an interim response.
Complaint forms are also available with our Customer Relationship Officers/Operations Managers at our branches.
For further information, please call our 24/7 Help Center at 0800 011 22

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