Service Standards

Branch Banking

Product/Service Type

Standard

1

Account Opening

Accounts will be opened within One Business day

This is subject to all requirements being fulfilled and received before 3:00 pm

2

Cheque Book Issuance

Cheque book are issued within 5 working Days

3

Payment Order Issuance

Pay Orders will be issued within 30 minutes

4

Counter Transaction

All Cash / UBPS transactions at the Teller Counter will be conducted within 10 minutes

5

Visa Debit Card

Visa Debit card will be generated within 5 BDs

Asset/Loan Products

6

Credit Card Issuance

Credit cards will be issued within 7 Business Days

7

Auto Loan

All Auto Loan applications will be processed within 10 Business Days

Complaint Handling

8

Complaint Acknowledgement

Complaints will be acknowledged within 48 hours.

9

Complaint Resolution

Complaints will be resolved within 7 working days.

  • It is our aim to ensure that our service standards are adhered to at all times. However if there is any discrepancy/ festival season/ more than normal rush at branchesthe case may exceed the standard turnaround time
  • We value your opinion and encourage you to provide feedback so we can improve our service. Your feedback can be sent to us at service.quality@jsbl.com