JS Bank Service Standards

 
 

Branch Banking

Product/Service TypeStandard
Account OpeniningAccounts will be opened within One Business day

This is subject to all requirements being fulfilled and received before 3:00 pm
Cheque Book IssuanceCheque book are issued within 5 working Days
Payment Order IssuancePay Orders will be issued within 30 minutes
Counter TransactionAll Cash / UBPS transactions at the Teller Counter will be conducted within 10 minutes
Visa Debit Cardisa Debit card will be generated within 5 BDs
 
 

Asset Loan Products

Credit Card IssuanceCredit cards will be issued within 7 Business Days
Auto LoanAll Auto Loan applications will be processed within 10 Business Days
 
 

Complaint Handling

Complaint AcknowledgementComplaints will be acknowledged within 48 hours.
Compliant ResolutionComplaints will be resolved within 7 working days.
 
 

  • It is our aim to ensure that our service standards are adhered to at all times. However if there is any discrepancy/ festival season/ more than normal rush at branchesthe case may exceed the standard turnaround time
  • We value your opinion and encourage you to provide feedback so we can improve our service. Your feedback can be sent to us at service.quality@jsbl.com