In these Terms and Conditions, the following terms shall have the following meanings:

1.1. “Account” means the Customer’s Account with the Bank on which the Customer is entitled to operate and give instructions contemplated under these Terms and Conditions.

1.2. “ATM” means any automated teller machine installed and operated by the Bank or any other participating bank or financial institution, at various locations in Pakistan, whether of a particular bank or a shared network, at which, amongst other things, the Customer can use the Debit Card.

1.3. “Bank” or “us” means JS Bank Limited.

1.4. “Card” means the Debit Card provided to the Customer by the Bank for use on the Account and for availing the services stated in these Terms and Conditions.

1.5. “Facilities” or “Services” means the services and facilities, as specified under these Terms and Conditions, that may be availed by using the Debit Card, at the discretion of the Bank and any other services that the Bank may in its sole discretion provide, from time to time.

1.6. “Holder” or “Customer” means the person or persons to whom the Bank has issued a Debit Card and whose name appears on it, including the joint Account Holders or Card Supplementary Holders to whom a Debit Card has been issued by the Bank.

1.7. “Merchant” means any merchant authorized by agreement, in writing with the Bank to accept the Debit Card on presentation by the Customer, as a payment means for goods or services or for carrying out Transactions, as provided in these Terms and Conditions.

1.8. “PIN” means the personal identification number the Customer uses with the Card.

1.9. “POS” means Point of Sale terminals in Pakistan, whether of a particular bank or a shared network, at which amongst other things, the Customer can use the Card to access funds in the Account.

1.10. “Supplementary Card” means a card the Bank issues to another person (an additional Card Holder), nominated by the Customer, including the third-party mandate appointed by the Customer for the operation of his/her Account.

1.11. “Terms and Conditions” means the Terms and Conditions for the use of the Debit Card, as provided herein including any and all amendments and modifications to these Terms and Conditions, from time to time, at the discretion of the Bank.

1.12. “Transaction” means any payment for goods and services to the merchant, such as withdrawal, balance inquiry and change of PIN by the Customer, using the Card, or Card Number or PIN.

1.13. “IVR” means Interactive Voice Response, an automated telephone system that allows customers to interact using keypad or voice inputs to access account information and perform defined transactions.

1.14. “CALL CENTER” means the unit of the Bank that is accessible by way of phone, for various types of transactions and information as extended by the Bank from time to time. This also includes services offered through IVR.

1.15. “3D SECURE” means a service which provides JS Bank Debit Cardholder with additional security when shopping online using their JS Bank Debit Card on Merchant websites which have subscribed to the services of 3D SECURE.

1.16. “Contactless Transaction” means a transaction completed by tapping the Card on an NFC-enabled POS terminal without entering a PIN, subject to applicable transaction limits.

1.17. In the case of Joint Accounts. Although each Holder may have his/her own Card, each Holder is fully responsible for all Transactions, carried out by any Card issued for use on the Account.

2.1. The Card is the property of the Bank and is issued to the Holder at the Bank’s discretion. The Holder agrees to surrender it unconditionally and without reservation on demand by the Bank, without requiring any reason.

2.2. The Holder shall ensure safe and secure possession of the Card at all times and restrict the use of the Card solely by the Holder, as it is not transferable.

2.3. The Holder shall not disclose the PIN to any person and shall take every precaution to prevent disclosure of the PIN to any person. In particular, the PIN must not be noted upon the Card nor stored in any other manner or in any other form, together with the Card.

2.4. The Bank does not ask for or obtain the Account Holder’s / Card Holder’s personal or financial information including but not limited to ATM Card PIN, CVV / CVC code, passwords, T-PIN, One-Time Passwords (OTPs) etc. over SMS, Email, Mail, Phone or any medium whatsoever. In case the Account Holder / Card Holder shares his/her confidential information with any person in any capacity, the Bank shall not be liable to compensate the Account Holder / Card Holder. The customer hereby exonerates the Bank from any liability arising from any loss or damage that the Account Holder / Card Holder may face or suffer as a result of the Account Holder / Card Holder’s failure to secure his/her confidential information.

3.1. The Card may be used for the following purposes:

1. To withdraw / obtain cash, up to the daily limit for the Card, from any ATM / POS or other device.
2. To obtain balance information in respect of the Account.
3. As a paying Card (applicable to Debit Card only) for the payment of goods and services at the designated Merchants Worldwide for personal use only.
4. For any additional services that the Bank may provide to its Card Holders from time to time.

3.2. The Account Holder / Card Holder acknowledges that all Visa powered Debit Cards can be used for ATM, POS and e-Commerce transactions nationwide and internationally with an annual limit of USD 30,000 per individual on card based cross-border transactions for personal use only, starting from 1st November each year.

3.3. The Holder can use the Card only if there are sufficient funds in the Holder’s Account or the assigned limit exists.

3.4. In using the Card, the Holder shall not exceed his per day per Transaction limit and any other limits which may be imposed, at the discretion of the Bank, from time to time, based upon the status of the Holder’s Account or due to exchange control or other legal requirements. Moreover, the bank operating a terminal / ATM / POS may impose its own limits and for security reasons, such bank may have additional limits on the number or amount of Transactions, which shall also be applicable to the Card held by the Holder.

3.5. The Card shall only be used by the Holder. The Holder is not allowed to give his/her Card to third parties or make it accessible to such in any way.

3.6. The Visa Debit card is issued with domestic ATM, POS and e-commerce transaction functionality enabled by default. International ATM, POS, and e-commerce transaction services shall remain disabled unless activated by the Cardholder through the Bank’s mobile banking transactions.

4.1. The Holder accepts that the Bank’s records of all Transactions made through the use of the Card shall be conclusive and binding for all purposes. Moreover, the Holder accepts that any Transaction Information appearing on any print out issued by an ATM, POS or any other device shall serve merely as a memo based on the Holder’s instructions and not as a receipt or acknowledgment by the Bank of the correctness of the transaction. In the event that the Holder disputes any Transaction through the Card, the Bank will not be liable to disclose its internal records to the Holder. A certificate of the correctness of the transaction by the Bank shall be accepted as conclusive and final by the Holder.

4.2. The Holder acknowledges that the information appearing on the screen or printed inquiry slip or statement issued by an ATM / POS or any device equipped for the use of the Card should not for any purpose whatsoever be taken as conclusive of the state of the Holder’s Account with the Bank.

4.3. A Transaction cannot be held / cancelled by the Bank if the PIN is entered at the POS / e-commerce merchant.

4.4. The Bank will normally debit the amount of any Card Transaction to the Account as soon as the Bank receives notification from the Merchant in connection therewith. The Bank will not be liable for any loss resulting from any delay therein. The Customer agrees to reimburse the Bank for any amounts that are due from the Holder for Transactions authorized by him/her even after closing of the Account.

4.5. If a retailer or supplier makes a refund for a Card Transaction, the Bank will credit the Account when it receives the retailer’s or supplier’s proper instructions and the funds in respect of such refund. The Bank will not be responsible for any delay in receiving such instructions and refunds. The Bank is not liable in any way for the quality, quantity, sufficiency and acceptability of the goods and/or services purchased by the use of the Card or for any extra amount charged by a Merchant or any other breach or non-performance of any Card Transaction by a Merchant.

4.6. Each time the Holder uses the Card for a Withdrawal Transaction, the Holder shall be deemed to have unconditionally and irrevocably authorized the Bank to debit his/her Account with the Bank. The Holder also undertakes to pay all taxes, levies and/or duties leviable on cash Withdrawal / Transactions by any governmental agency (Federal / Provincial / Local) from time to time.

4.7. The Bank is irrevocably authorized to debit the amount of all Withdrawals, Transfers, and Transactions made through the use of the Card and entering of the correct PIN on any device equipped for this purpose to the Holder’s Account with the Bank, whether or not made with the Holder’s knowledge or authority. The risk arising from the use and the misuse of the Card is thus solely assumed by the Holder and the Bank will not be liable in respect of the same.

4.8. In the event that there are insufficient funds available in the Holder’s Account for any reason to pay for any Transaction, including any mark-up, fees, charges or other payments due to the Bank, the Bank may at its own absolute discretion set off any credit balance / proceeds of instruments or other items of the Holder available with the Bank or transfer sufficient funds from any other Account maintained by the Holder with the Bank to the Account to which the card is being applied, to recover any amount due to the Bank. All fees and charges are exclusive of applicable taxes, duties, levies, and governmental charges. The Client shall be solely responsible for payment of all such taxes, including but not limited to Federal Excise Duty (FED), Sales tax, withholding tax, and advance tax as may be applicable under prevailing laws. The Bank is authorized to debit the Client’s account for such taxes in accordance with applicable regulatory requirements, in addition to the Bank’s standard schedule of charges.

4.9. Furthermore, to settle all/any charges accrued on the customer’s card from the card generation date, the Bank has the right to debit any other account of the Customer maintained within JS Bank Ltd., upon availability of funds in that account.

5.1. The Bank at its sole discretion reserves the right to impose facility charges provided in connection with and through the use of the Card. Such charges may be amended as determined by the Bank from time to time, in which case the amended charges shall be notified to the Holder or made available to the Holder at the Bank’s premises. The Holder undertakes to pay bank charges for enrollment, annual subscription, renewal, replacement fee of the Card and/or service charges, and penalties for below the minimum balance requirement, etc. The Bank will be entitled to all charges/fees etc. at prevalent or enhanced rates from the Account of the Holder, at its discretion, at any time and no request or claim for refund would be entertained by the Bank.

5.2. The Cardholder agrees to accept that a fee will be charged on all transactions performed on other bank’s ATMs in Pakistan, transactions performed at Merchant Locations and Payment Network ATMs overseas. The Bank is duly authorized to levy a fee on issuance / renewal / replacement of the JS Bank Debit Card and to levy an annual fee for each card, as per the Bank’s current Schedule of Charges in force at the time.

5.3. The Cardholder will be charged the Rupee equivalent plus applicable charges on the day of settlement in respect of all foreign currency transactions carried out abroad whether through Payment Network ATMs or merchants. The exchange rate between the foreign currency and the Rupee will be the Bank’s ruling rate on the date the transaction is received and processed in Pakistan. The rate used will be final and not open to any questioning whatsoever by the Cardholder.

5.4. It is the duty of the Holder to check on the prevailing rates of respective charges levied by the Bank, which are recorded and readily available in the Schedule of Charges at the Bank’s premises or website www.jsbl.com.

5.5. Transaction Alerts: Bank will be sending transaction intimation to CARDHOLDER who acknowledges that receiving a in-app notification and email alerts for the transactions made on their debit card will not have any obligation on BANK to send SMS alerts. Moreover, sending a push notification, in-app notification and email alert from BANK is considered a final binding notification and the Customer thus waives any right to object to the non-delivery of alert because the mobile phone was switched off, disconnected and/or out of service and/or because the CARDHOLDER did not read it.

5.6. If overdrawn amounts are not paid within 15 days along with service charges, the Bank shall have the discretion to withdraw the facilities and recover the outstanding balance by setting-off any other funds or credit balances available in other accounts of the Customer without prejudice to the Bank’s right to initiate recovery proceedings.

6.1. In the event that the Holder suspects possible errors in his/her receipt / statement and requires more information or clarification in relation to the same, the Holder shall write or call the Bank as soon as possible, and in any case not later than five (5) business days from the date of receiving such statement, unless the Holder is prevented from doing so due to his/her being out of the country or any such compelling reasons.

6.2. The Holder must raise any claim, objection or dispute regarding any Transaction with the Bank within fifteen (15) business days from the date of the subject Transaction. A failure to do so shall absolve the Bank of any liability in relation to the subject Transaction.

6.3. In the event that a Cardholder’s Account is debited and cash is not disbursed or is disbursed short when the JS Bank Debit Card is used at another bank’s ATMs, the Cardholder must submit a claim for the respective transaction/amount with the Bank. The Bank shall only reverse the entry for the claimed amount after verifying such claim with the respective bank whose ATM was used.

6.4. In case of any complaints, JS Bank Debit Cardholder may contact the Bank through the following channels:

• Call: (021/051) 111-654-321
• Email: [email protected]
• Write to: Complaint Department, 11th Floor, Fakhri Trade Center, Plot # S-R 6/10 (Frere Road), Shahra-e-Liaquat, Karachi.

7.1. The Holder shall notify the Bank immediately should the Card be lost or stolen, should the PIN be disclosed, or if the Holder suspects that the Card has been used in a manner not authorized in terms hereof. The Cardholder further undertakes to accept full responsibility for the transactions involving the use and/or misuse of the JS Bank Debit Card and/or the PIN whether or not made with his/her knowledge or authority and he/she accepts the Bank’s record of transactions as binding for all purposes in relation to the same.

7.2. If the Card and/or the Supplementary Card is lost/stolen or the ATM PIN is disclosed to any third party in whatsoever manner, or the Card and/or the Supplementary Card is handed over by the Cardholder to a third person, the Cardholder and/or the Supplementary Cardholder shall immediately notify the said loss, theft or disclosure with all material particulars including the Card and/or the Supplementary Card number to the Bank.

7.3. The Bank has the right to recover all unauthorized charges or Cash Advances made prior to the reporting of loss or theft, provided that the Cardholder is not liable for any unauthorized Card Transaction subsequent to reporting such loss, theft or disclosure of PIN if there is due notification by the Cardholder or Supplementary Cardholder of such loss, theft or disclosure to the Bank.

8.1. The Holder has no claim to any compensation from the Bank or its affiliates if use of the Card is not possible due to technical malfunctions, operations failures, strikes, civil unrest, acts of God, war or any other reason whatsoever, whether or not beyond the control of the Bank. The Bank excludes all liabilities for all losses and damages suffered by the Holder for not being able to use the Card. Without the generality of the foregoing, the Bank shall not be liable for any act, errors, neglects or defaults, actions, omissions, insolvency or failure in business of any of the Bank’s correspondents, the banks participating in the Debit network, the Bank’s sub-agents or other agents or their employees.

8.2. The Bank shall not in any way be liable to the JS Bank Debit Cardholder for any inconvenience, loss and/or damage suffered as a result of the Bank being prevented from or delayed in providing any banking or other services to the JS Bank Debit Cardholder due to any reason whatsoever including mechanical failure or failure of power supplies or equipment, strikes or causes beyond the Bank’s control.

8.3. The Bank shall not be responsible for any non-operation of any ATMs in Pakistan or abroad. The Bank shall also not be responsible to the Cardholder if the JS Bank Debit Card is not honored/accepted or if cash has not been disbursed although the Linked Account has been debited, or if cash is disbursed short for any reason whatsoever, or if the JS Bank Debit Card is retained by the ATMs.

8.4. In case of change / discontinuation of discount by any restaurant and/or offering entity, the Bank shall not be liable for any kind of compensation to the Account Holder / Card Holder and the Account Holder / Card Holder shall bear and/or pay all charges without any delay.

9.1. The Bank reserves the right to issue Supplementary Cards only to such persons who are notified to the Bank by the principal Card Holder as third party mandates in respect of the principal Card Holder’s Account. The Bank also reserves the right to refuse issuance of such Supplementary Cards in the event that the requisite identity and third party mandate is not in place.

9.2. The principal Card Holder shall accept full risk, responsibility and liability for ensuring that the Supplementary Card Holder complies with these Terms and Conditions. The principal Card Holder will have to pay for all Transactions carried out using the Supplementary Card and PIN, including those charged to the Account after the Supplementary Card has been returned to the Bank.

9.3. In the event that the third party mandate given by the principal Card Holder to a Supplementary Holder is terminated, disputed, withdrawn, or ceases to have effect for any reason whatsoever (of which the Bank shall be the sole judge), the Bank shall have the right to discontinue the Supplementary Card with immediate effect. However, the Primary Card Holder shall be liable for all Transactions effectuated up to the point of receiving a written intimation or notification by the Bank from the Account Holder as to the withdrawal or termination of the mandate of a Supplementary Card Holder.

9.4. The Holder accepts that all Transactions made with the Card shall be binding on Joint Account Holders jointly and severally. The issuance of the number of Cards for the Joint Account shall be as per the request of the Joint Account Holders.

10.1. The Bank may disclose information about the Holder and his/her Card to its affiliates. JS Bank Limited and/or its affiliates may also disclose such information to other governmental or regulatory agencies, including the State Bank of Pakistan (SBP), the Securities and Exchange Commission of Pakistan (SECP) and such other authorities as otherwise required by law or by a court of competent jurisdiction.

11.1. The Holder accepts that the Bank may block the Transactions or any services linked with the Card at any time without providing reasons to the Holder and without affecting the Holder’s liabilities and obligations to the Bank. Refusal of any Card operated machine(s) to accept use of the Card or retention of the Card by an ATM shall be construed as withdrawal/cancellation of the Card, until confirmed otherwise by the Bank upon inquiry by the Holder.

11.2. Unless cancelled/blocked (permanently deactivated) otherwise, the Card is valid only up to the expiry date mentioned on the Card. The Account Holder / Card Holder shall ensure that upon the expiry of the Card, it is destroyed by cutting the magnetic stripe and the chip of the Card in half and returning it to the Bank for replacement. A fee will be charged for issuance of a new/replacement Card as per the Bank’s Schedule of Charges.

11.3. The Holder shall immediately return the Card for cancellation should the Account be closed or should the Holder decide to discontinue use of the Card, by cutting the Card in half and returning both halves to the Bank.

11.4. The Bank reserves the right to destroy the Card if not collected within eight (8) weeks from the date of issue.

12.1. The limit for contactless transactions can be changed at any time by the associations and/or the merchant’s acquiring bank and pertains to transactions made in Pakistan. In other countries, the limit might be set differently according to the rules in force. Transactions for amounts above the defined limits will be completed using the PIN.

12.2. Contactless payment can be rejected at any POS machine and instead the Cardholder may be required to perform the transaction using the PIN. Use of this contactless mode feature shall be voluntary by the Card Holder and contactless mode is not mandated by JS Bank. However, JS Bank shall not be liable for any conditions that the merchant or the acquiring bank may impose on the acceptance/non-acceptance of contactless/contact mode of payment.

13.1. The Bank reserves the right to add or alter any of the aforesaid Terms and Conditions under intimation to the Customer and the Customer agrees to abide by the said changes. If the Bank does not enforce any Terms or Conditions herein, or delays in enforcing the same, this shall not constitute a waiver by the Bank and will not prevent the Bank from enforcing it at an alternate date.

14.1. These Terms and Conditions shall be read in conjunction with the general Terms and Conditions governing Accounts of Customers held with the Bank as amended from time to time, and the general policies of the Bank from time to time.

14.2. Any change in the address of the Cardholder should be immediately communicated in writing to the Bank. The post office and other agents for delivery shall be considered agents of the Cardholder(s) for delivery of letters etc. and no responsibility shall be accepted by the Bank for delay, non-delivery, etc.

14.3. To safeguard the Bank’s interest, the Bank may at its discretion and for any other purpose as per the law of the land in force, debit, collect or share any information, details or data relating to the customer’s transactions with any competent authority or agency.

14.4. These Terms and Conditions shall supersede all related proposals, statements, forms, agreements and arrangements and/or any written or other communications, executed between the Bank and the Holder with regard to the facilities available through use of the Card.

14.5. The Principal Card Holder’s and/or Supplementary Card Holder’s signature on the application form for issuance of the Card or in any other document whereby the Principal Card Holder and Supplementary Card Holder may apply for a Supplementary Card (if applicable) shall indicate his/her acceptance of these Terms and Conditions.

14.6. The Customer is responsible to keep all personal and confidential information including but not limited to email addresses, login IDs and related passwords and should not share it with any other person to avoid its unauthorized use. The Customer is also responsible for the safe keeping and security of his/her mobile phone and mobile SIM that is registered with the Bank in connection with the services availed from the Bank. In case the mobile phone or mobile SIM is lost or snatched, the Customer should immediately notify and instruct the Bank to suspend the facility till further instruction. In case the Customer fails to protect his/her personal and confidential information, the Bank shall not be responsible for any loss sustained by the customer against financial and non-financial transactions made due to that event.

If the customer needs any assistance or wants to communicate with the Bank, he/she can do so by the following means:

• Call JS Bank Contact Centre: (021/051) 111-654-321 (UAN)
• Send a written request at Customer Services, 11th Floor, Fakhri Trade Center, Plot # S-R 6/10 (Frere Road), Shahra-e-Liaqat, Karachi, Pakistan.
• E-mail at [email protected]
• For redressal of your complaint, you may write to Banking Mohtasib Pakistan, Shaheen Complex. M.R. Kiyani Road, Karachi or visit www.bankingmohtsib.gov.pk to register your concern through proper channel. Additionally, complaints can be submitted via SBP’s Sunwai Portal www.sunwai.sbp.org.pk or the Sunwai App on Google Play and IOS.