Customer Complaints
A Message to Our Valued Customers,
At JS Bank Bahrain, we are committed to delivering the highest standard of service at all times. Your feedback is important to us, and we treat every complaint with utmost seriousness, fairness, and confidentiality.
If you believe that we have fallen short of your expectations, we encourage you to share your concerns through the official channels listed below. This enables us to address issues promptly and improve our service.
Stage 1 – How to Lodge a Complaint
Customers may submit complaints through any of the following channels:
-
- Call: +973 17104600
- Visit: JS Bank Bahrain Branch and speak with the VP/Manager Compliance & MLRO / Complaints Officer, or the Country Manager
- Write to us:
Complaints Officer
JS Bank Bahrain
P.O. Box 60507, Manama, Bahrain - Email: [email protected]
- Online: Submit your complaint through the Customer Complaint Form provided below.
Once received, your complaint will be recorded and forwarded for assessment.
Stage 2 – Acknowledgement
We will acknowledge your complaint promptly.
Our aim is to ensure a timely response, and we make every effort to resolve complaints within 5 working days, depending on the nature and complexity of the matter.
Stage 3 – Review and Response
Your complaint will undergo a full and impartial investigation. We are committed to the following:
- Conducting a thorough and fair review of the issue
- Keeping you informed about the progress of your complaint
- Providing you with a formal written response within 4 weeks from the date the complaint was received.
If further time is required due to complexity, we will notify you accordingly.
Stage 4 – Contact Point for Further Clarification
If you require clarification regarding your complaint or the response provided, you may contact our Complaints Officer:
Sayed Hasham Ali Almosawi
Email: [email protected]
Phone: +973 17104600
Stage 5 – Escalation to the Central Bank of Bahrain
If:
- You do not receive a response from JS Bank Bahrain within 4 weeks, OR
- You are not satisfied with the Bank’s Final Response
You have the right to escalate the matter to the Consumer Protection Unit at the Central Bank of Bahrain (CBB) within 30 calendar days of receiving the Bank’s response.
You may submit your case through the CBB’s official “Complaint Form” available on their website: www.cbb.gov.bh
Custom Complaint Form